Shipping and Return Policy

SHIPPING POLICY

Same Day Shipping
We stock items we sell except when it is a custom made item. So in most majority of the cases we ship orders the same day. In rare cases order gets shipped the next business day. Once we receive your order we will give it utmost priority and get it out for you as quick as we can.


Shipping Rates
Rates can vary depending on the item and weight of total order. All fragrances ship free unless purchased with a non fragrance item. Shipping minimum rates for all non fragrance items are around 3.99. Rates are subject to change as national postage prices vary. If you believe the rate quote is incorrect, please contact us for further assistance. 

RETURN AND REFUND POLICY

We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you want to return the item for a refund, Here is our return policy.

  • No restocking fee for a return item.
  • If you return items purchased with the FREE Shipping offer, then you may be charged a shipping & Handling fee of $4.99 if you need a return label.
  • The returned item must be in our possession within 30 days of the date you received it.
  • Items customized as per your request cannot be returned.
  • Returned items must be in the original condition, not used or altered and should be returned with all original packaging.
  • All tag and inserts found on some of our items has to be intact.
  • Misuse of our return policy will not be accepted. We reserve the right to refuse full refund for excessive returns by a customer.
  • When sending items back please use delivery confirmation for your return package.
  • Shipping and insurance cost are non refundable.
  • International purchases are non returnable.
  • Returns may take up 10 business days for processing. We request your patience.
  • We ask if you could please indicate the reason of refund for your return on the packing slip.
  • In case we shipped you a wrong or defective item we will process full refund.
  • Please leave us a feedback so we may provide better customer service.
  • We would Love to hear from our customers.
  • Please send all return packages to:

MUSLIM AMERICAN STORE
400 East Arrowhead Drive
Charlotte NC 28213

Need Help? Call Customer Service

Phone: 704-597-8089 (Mon - Sat 9 AM To 5 Pm)
Email : info@muslimamerican.com

For Business Inquires please refer to our wholesale page.